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About the policy

Policy renewal

When is my policy renewed?

Don't want to renew your policy?

How does the renewal process work?

Policy expiration

Why is my policy expired?

Policy cancellation

How can I cancel my policy?

If I cancel my policy, will Cleverea refund the amount of time not enjoyed?

Others

Who can buy insurance?

How long is my insurance?

In which cases can I change the policyholder?

How do I download my policy?

Policy renewal

When is my policy renewed?

  • Subscription-type policies such as motorbikes are renewed every year, unless otherwise stated.
  • Single-use policies, such as travel insurance, they are not renewed.

Don't want to renew your policy?

If you do not want to renew your policy, you can check the option 'Deactivate renewal', within your vehicle policy, in the 'Policy' tab of your insurance dashboard

How does the renewal process work?

Your subscription insurance will be automatically renewed after one year from hiring. We will never overcharge you, on the contrary, if you are a good driver the price of your insurance will decrease every year

Policy expiration

Why is my policy expired?

  • Your policy may appear as expired if you have deactivated the automatic removal and it has expired.
  • If you want to continue with us, write an email to support@cleverea.com and present your case, we will do our best to help you

Policy cancellation

How can I cancel my policy?

  • Travel insurance: Access your travel insurance dashboard, in 'My trips' tab you will see all the policies you have, inside each card, at the bottom you have several links, one of them es CANCEL, remember that you can cancel your insurance up to 24 hours before the departure of your flight.
  • Motorcycle insurance: Access your motorbike or personal mobility vehicle insurance panel, in the 'Policy' tab 'You have the option to cancel your insurance, towards the bottom of the page

If I cancel my policy, will Cleverea refund the amount of time not enjoyed?

  • For travel insurance, we will effectively refund the full amount of the insurance not enjoyed
  • For motorbike or personal mobility insurance, we will refund the proportional part of the insurance for the period not enjoyed

Others

Who can buy insurance?

  • Anyone who wishes to be covered as long as they meet the following requirements: Be over 18 years of age

How long is my insurance?

  • Travel insurance: The duration of travel insurance goes from when it is contracted until the end of your flight.
  • Mobility insurance: Mobility insurance, whether for motorcycle, bicycle or scooter, has a duration of 1 year, renewable as long as it is up to date with payment

In which cases can I change the policyholder?

  • Travel insurance: It is not possible to change the policyholder, you can always cancel the insurance (with return of the premium if it is before 24 hours of flight departure) and do it again
  • Mobility insurance (Motorcycle and personal mobility vehicles): Not possible for now.

How do I download my policy?

In order to download your policy contracted with Cleverea, follow these simple steps and you will have your policy downloaded to your computer or mobile:

  • Enter Cleverea either on the web or in the app , in the upper right corner you will find the option 'Login', click on it.
  • Enter your email credentials and the password that you have defined and press 'Enter'.
  • If you have identified yourself with valid credentials, you will be automatically redirected to the link https://www.cleverea.com/es/dashboard where you can find your policy in the My Insurances section.
  • Access the See Details button in the My Insurances section and you will find your policy and all the information. To download the policy, click on the Download Policy button.